Terms & Conditions
Shipping & Delivery
Shipping fees are non-refundable.
All orders are shipped in the order they are received.
Please allow up to 3 days for your orders to ship, regardless of shipping speed.
We primarily use USPS or UPS to ship our orders. FedEx is available under certain circumstances. You must contact The Other Louie for any special requests.
The shipping rate is calculated by weight of the product and the delivery address.
You will be sent a tracking number when your shipping label prints, please allow up to 12 hours for tracking information to be updated.
Once your order leaves The Other Louie, it is out of our control. For questions and concerns about shipping, please contact the carrier.
We will not be responsible for any items lost during shipping.
- All art sales are final.
- Merchandise that has been used or altered will not be accepted for return or exchange.
- Returns and exchanges will be accepted within 14 days of the delivery confirmation date.
- All return packages should be insured.
- There will be no refunds on items damaged in shipping. You must file a claim with the carrier.
- We do not reimburse shipping costs.
- Your account will be refunded within 3–10 days of receipt of your item.